The User Experience Barrier

I've written before about User Experience as the glue between a project's components. It should never be a barrier between teams.

I wanted to talk a bit about when I’ve seen UX become a hurdle.

Barriers

I've seen UX designers so furiously defend their positions, that they efficiently alienate the rest of the team. Then, when their recommendations are ignored, act surprised and complain further.

In one extreme experience, the design and UX teams were at loggerheads. Each sought to undo and belittle the other's standing within the organisation. Empathy was a word used frequently but practiced never. Neither team understood or respected the other's opinion, experience, or work.

The irony here is that we would preach the benefits of silo-less structures to clients, but behind closed doors, we were no different.

In situations like this...

UX needs to be the olive branch because it touches the whole project. It bites its tongue, it picks its battles, and it works on smashing that wall down. If it does this right, it'll never have to do it again.